Shipping policy

Applicability: This Shipping Policy applies to all orders placed on our website, https://ferventfibers.com/ , and any subsequent communications related to the delivery of your order.

Shipping Options:

  • We offer the following shipping options:
    • Local Registered Shipping: Estimated, 2-5 business days (Ireland)
    • International Registered Shipping: Estimated, 7-14 business days

Shipping Rates:

  • Local Registered Shipping: 10€ (flat rate for all orders under 250g)
  • International Registered Shipping: 20€ (flat rate for all orders under 250g)

Estimated Delivery Times:

  • We aim to dispatch all orders within 24-48 hours after payment is received.
  • Estimated delivery times may vary depending on the shipping destination.
  • Please note that delays may occur due to circumstances beyond our control.

Delivery Areas:

  • We currently ship to Ireland, Australia, United Kingdom, United States, Canada, European Union, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates.
  • If you are located outside of our designated shipping areas, please contact us at ferventfibers@gmail.com to inquire about alternative shipping options.

Order Tracking:

  • Once your order is dispatched, you will receive an email with tracking information.
  • You can track the status of your order by visiting the shipping carrier's website using the provided tracking number.

Delivery Issues:

  • If you experience any issues with your delivery, please contact us at ferventfibers@gmail.com within 30 days of placing your order.
  • We will work with you to resolve any issues and provide a replacement or refund if necessary.

Return Policy:

  • If you are not satisfied with your purchase, please contact us at ferventfibers@gmail.com within 30 days of receiving your order.
  • We will provide a return shipping label and a full refund or exchange for defective or damaged items.

Terms and Conditions:

  • By placing an order, you acknowledge that you have read and agree to our Shipping Policy.
  • We reserve the right to modify this policy at any time without notice.
  • Please note that this policy is subject to change and it's your responsibility to check back periodically for updates.